Shipping Policy

New Dawn Safe Haven Inc.
Last updated: 30 October 2026

Thank you for supporting New Dawn Safe Haven Inc. Every purchase from our online store helps support our work caring for animals and furthering our animal welfare activities.

1. Where We Ship

We currently ship orders within Australia.

If you are located outside Australia and would like to purchase an item, please contact us before placing your order to ask whether international delivery can be arranged.

2. Shipping Costs

Where applicable, shipping costs will be displayed at checkout.

For selected products, the cost of standard Australian shipping may be included in the advertised product price. Where shipping is included, this will be indicated on the product page or during checkout.

3. Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Please allow approximately 3–5 business days for order processing before dispatch, unless otherwise stated on the relevant product page.

During fundraising campaigns, promotional periods, public holidays or periods of high demand, processing may take longer.

4. Delivery Timeframes

Once dispatched, delivery times will depend on the destination and the delivery service used.

Any delivery timeframe provided by New Dawn Safe Haven Inc., Wix or the delivery carrier is an estimate only, unless expressly stated otherwise.

We cannot guarantee a particular delivery date where delays are caused by circumstances outside our reasonable control, including postal or courier delays, severe weather, natural disasters or other disruptions.

Clear and realistic dispatch and estimated delivery information is particularly important for Australian ecommerce stores. Shipping Policy Templates For Australian Ecommerce Businesses recommends covering dispatch times, estimated delivery timeframes, shipping fees, tracking and delayed or lost parcels.

5. Tracking

Where tracking is available for your chosen delivery service, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking details for the carrier's tracking system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If you notice an error in your address after placing an order, please contact New Dawn Safe Haven Inc. as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Delayed or Missing Orders

If your order has not arrived within a reasonable period after its expected delivery date, please contact us so we can assist with investigating the delivery.

Please include your name and order number when contacting us about an order.

8. Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

Where possible, please provide:

Your order number
A description of the issue
Photographs showing the item and any damage
Photographs of the packaging if the parcel was damaged during delivery

We will work with you to resolve the matter in accordance with applicable Australian consumer law.

9. Returns, Refunds and Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

If an item you purchase from New Dawn Safe Haven Inc. is faulty, damaged, incorrectly described or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us so we can assist you.

For further information regarding donations, merchandise returns and refunds, please refer to our Donations, Returns & Refunds Policy.

10. Payment Processing

Payments may be processed through third-party payment providers.

The payment provider's own terms, conditions and privacy practices may also apply to the transaction.

For information about how New Dawn handles personal information, please see our Privacy Policy.

11. Changes to This Policy

New Dawn may update this Shipping Policy from time to time to reflect changes to our fundraising activities, payment methods or legal requirements.

The current version will be published on our website.

Contact Us

If you have any questions about shipping or an existing order, please contact:

New Dawn Safe Haven Inc.
Email: info@newdawnsafehaven.org
Website: https://www.newdawnsafehaven.org

Please include your order number when contacting us regarding an existing purchase.