Privacy Policy

New Dawn Safe Haven Inc.
Last updated: 20 October 2026

Our Commitment to Your Privacy

New Dawn Safe Haven Inc. ("New Dawn", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with New Dawn, including through our website, donations, sponsorships, fundraising activities, volunteering and communications.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information that you choose to provide to us, including:

your name and contact details
information submitted through website forms or enquiries
donation and sponsorship information
volunteer or supporter information
communication preferences
correspondence with New Dawn
photographs, testimonials or stories you provide to us and
information relating to fundraising activities, events or campaigns.

Our website and the services used to operate it may also collect technical information such as your IP address, browser, device information, cookies and website activity.

How We Use Your Information

We may use your personal information to:

respond to enquiries
process donations and sponsorships
provide receipts and confirmations
manage volunteer and supporter enquiries
administer fundraising activities and events
provide updates about New Dawn and the animals in our care
communicate fundraising, sponsorship and volunteering opportunities
improve our website and services
maintain appropriate financial and organisational records
meet legal or regulatory requirements

We do not sell your personal information or donor details.

Donations and Payments

Donations, sponsorships and other online payments may be processed by third-party payment providers.

These providers may collect payment and transaction information according to their own privacy policies.

Where payments are processed by an external payment provider, New Dawn does not intentionally store your complete credit or debit card details within our own website systems.

Email and Communications

If you provide us with your contact details, we may use them to respond to you or provide information about New Dawn, including sanctuary news, fundraising appeals, sponsorship opportunities, events and volunteering.

You can unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.

Cookies and Website Analytics

Our website and the services used to operate it may use cookies and similar technologies to provide website functionality, understand how visitors use our website, improve performance and maintain security.

You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate New Dawn, such as providers of:

website and hosting services
payment processing
email and communication services
cloud storage and IT services
accounting or financial services
fundraising platforms

We may also disclose information where required or authorised by law.

Some service providers may process or store information outside Australia. Where applicable, we will take reasonable steps to manage personal information in accordance with Australian privacy requirements.

Social Media and External Websites

Our website may contain links to social media platforms and other external websites.

Those services have their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information.

Photos, Videos and Stories

New Dawn may share photographs, videos and stories about our sanctuary, animals, volunteers, supporters and activities.

Where content identifies an individual, we will endeavour to obtain appropriate permission before publicly using that material where required.

If you have concerns about an image or information about you published by New Dawn, please contact us.

Protecting Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

Personal information is retained only for as long as reasonably required for our activities or to meet legal, financial or regulatory obligations.

Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

Privacy Concerns or Complaints

If you have a question or concern about how New Dawn has handled your personal information, please contact us so we can investigate and respond.

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy matters.

https://www.oaic.gov.au/

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to New Dawn's activities, website, service providers or legal requirements.

The latest version will be published on this website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

New Dawn Safe Haven Inc.
Email: info@newdawnsafehaven.org
Website: https://www.newdawnsafehaven.org